At cxLoyalty, we help our clients keep their customers safe in cyberspace. As part of our cyber protection solution we offer 24/7 support, allowing the customer to get assistance restoring or blocking hacked social media accounts, advice on how to handle personal data and to get support if the customer has been subjected to a fraud attempt or ID theft.
We have asked one of our expert advisors from the cyber protection team for some insights into their work.
Stig Randsborg is a senior advisor at cxLoyalty and he helps victims of cybercrime. He resolves a multitude of cases per year, from very complicated cases that requires months of work to simple requests that can be resolved within a couple of days.
“Resolving cybercrime is complex and can take many months to get to the bottom of.”
– It is important to start resolving the problem as quickly as possible to avoid further damage if you have been the victim of identity theft or if you have been hacked. In simple cases, you can resolve the case yourself, but in complex cases it can be difficult and quite overwhelming to deal with on your own. Resolving cybercrime is complex and can take many months to get to the bottom of. For most people dealing with the financial claims and unpaid invoices it can also be emotionally stressful, if you are not used to this kind of work. By reaching out to one of our advisors, you not only get professional help from a team with a lot of experience in this matter, you also save a lot of time, Stig says.
The general opinion seems to be that only ‘ignorant’ people are scammed by fraudsters, but that is far from the truth according to Stig, who believe that anyone of us could potentially become a victim given the right circumstances.
– We have seen some scams and phishing attempts that are very, very difficult to distinguish from the real deal, and when you are stressed, pressed for time or just not paying attention, you are more likely to click on a fake link and enter your password.
– If you think you have been hacked our best advice is to keep calm and avoid panic, he says. The fraudsters want to create a sense of urgency, causing you to react without considering your actions. That is why you should pause and think before you click or do what the fraudsters ask. If you receive a message saying that there has been unusual activity on your user account, you should not click on a link in that message. Instead you should log on to your account from the usual website for that account.
Victims are often ashamed to have been fooled and don’t report the cybercrime to the police which makes it even more important to know that anyone can end up in a situation where they are manipulated into giving away their passwords and personal information.
– “I have been so stupid” some people say. But you should not blame yourself. Instead, you should reach out and don’t hesitate to ask for help. That is the smart thing to do, Stig concludes.
• Create a password that is long and made up of random strings of letters, numbers, and special characters
• Activate two-factor authentication for every account that supports it
• Never share your password